Terms of Service

Welcome to Voice Invoice. These Terms of Service ("Terms") form a binding agreement between you ("you", "your", "User") and Cleer Consulting Pty Ltd (ABN 17 681 386 023) ("we", "us", "our", "Cleer Consulting"), the company that owns and operates the Voice Invoice platform.

Voice Invoice is a web and mobile application that lets you create invoices by speaking or typing in plain English. By accessing or using Voice Invoice — including our website, mobile apps, APIs, and any related services (collectively, the "Service") — you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms.

To use Voice Invoice, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction.
• Hold a valid Australian Business Number (ABN). You will be asked to provide your ABN during registration, and we may verify it against the Australian Business Register.
• Have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent.

When you create an account, you must provide accurate, complete, and current information. You are responsible for keeping your account credentials secure and for all activity that occurs under your account. If you become aware of any unauthorised use, notify us immediately at luke@cleerconsulting.com.

We reserve the right to suspend or terminate accounts where the ABN provided is invalid, cancelled, or does not match the registered user.

Voice Invoice provides the following core features:

• Voice and text invoice creation: Describe your invoice in plain English — by speaking or typing — and our AI will parse your input into structured invoice data.
• Accounting software sync: Connect your Xero, MYOB, or QuickBooks account to automatically push invoices from Voice Invoice to your accounting platform.
• Invoice management: Review, edit, approve, and track the invoices you create through Voice Invoice.

The Service uses artificial intelligence (specifically the Anthropic Claude API) to interpret your natural language input and convert it into invoice fields such as client name, description of work, amounts, dates, and tax information.

Voice Invoice is offered in two tiers:

We reserve the right to change pricing, features, or invoice limits with at least 30 days' notice. If a pricing change affects your current subscription, you may cancel before the change takes effect without penalty.

All prices are quoted in Australian dollars (AUD) and include GST where applicable.

Payments for the Pro tier are processed by Stripe. By subscribing to the Pro tier, you authorise Stripe to charge your nominated payment method on a recurring monthly basis. Cleer Consulting does not store your full credit card details — this is handled entirely by Stripe in accordance with PCI DSS standards.

Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date. If a payment fails, we may retry the charge and/or suspend your access to Pro features until the payment is successfully processed.

You are responsible for any fees or charges imposed by your bank, card issuer, or payment provider in connection with your use of the Service.

You can cancel your Pro subscription at any time from your account settings. When you cancel:

• Your Pro access continues until the end of your current billing period.
• At the end of that period, your account reverts to the Free tier.
• No further charges will be made after cancellation.

As a general rule, subscription fees are non-refundable. This does not affect your rights under the Australian Consumer Law (ACL). If you believe the Service has a major failure as defined under the ACL — for example, if it is substantially unfit for purpose or significantly different from its description — you may be entitled to a refund or compensation. To make a claim, contact us at luke@cleerconsulting.com.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the ACL or any other applicable Australian law that cannot be excluded by agreement.

Voice Invoice uses artificial intelligence to parse your natural language input into structured invoice data. While we strive for accuracy, AI is not infallible. The AI may occasionally misinterpret your words, produce incorrect amounts, assign the wrong client, or make other errors.

You are responsible for reviewing and approving every invoice before it is sent to a client or synced to your accounting software. We are not liable for errors in AI-generated invoice content that you have approved or sent.

The Service does not provide tax advice, financial advice, or professional accounting advice. It is a tool for creating and managing invoices. You should consult a qualified accountant or tax professional for advice specific to your circumstances.

Voice Invoice is not a substitute for professional accounting advice.

When you use the voice input feature, your speech is converted to text in real time for the purpose of creating invoice data.

Voice recordings are processed in real time and immediately discarded. We do not store, retain, or archive your audio recordings. Only the resulting text transcription is used to generate your invoice, and this text is associated with your account like any other invoice data you create.

For full details on how we handle your data, please refer to our Privacy Policy.

Voice Invoice integrates with third-party accounting platforms including Xero, MYOB, and QuickBooks. These integrations allow you to sync invoices created in Voice Invoice to your accounting software.

To use these integrations:

• You must hold a valid, active account with the relevant third-party provider.
• You must authorise Voice Invoice to access your account via the provider's standard OAuth or API authorisation process.
• You are responsible for complying with the third-party provider's own terms of service.

We are not responsible for the availability, accuracy, or performance of Xero, MYOB, QuickBooks, or any other third-party service. If a third-party provider changes its API, experiences downtime, or restricts access, this may affect Voice Invoice's ability to sync your data. We will make reasonable efforts to maintain compatibility but cannot guarantee uninterrupted integration.

Stripe is used for payment processing. Your use of Stripe is subject to Stripe's own terms and conditions, available at stripe.com/au/legal.

You agree to use Voice Invoice only for lawful purposes and in accordance with these Terms. Specifically, you must not:

• Use the Service to create fraudulent, misleading, or false invoices.
• Use the Service for money laundering, tax evasion, or any other illegal financial activity.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise access the source code of the Service.
• Interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure.
• Use automated tools (bots, scrapers, etc.) to access the Service unless expressly authorised by us.
• Share your account credentials with third parties or allow others to access your account.
• Circumvent or attempt to circumvent any usage limits, including the Free tier invoice limit.
• Use the Service in any way that violates applicable Australian laws or regulations.

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these acceptable use requirements.

The Voice Invoice name, logo, brand elements, website design, application code, AI models and prompts, documentation, and all other materials created by Cleer Consulting in connection with the Service ("Our IP") are owned by or licensed to Cleer Consulting Pty Ltd. These Terms do not grant you any right, title, or interest in Our IP beyond the limited right to use the Service as described in these Terms.

You may not copy, modify, distribute, sell, or lease any part of the Service, or reverse-engineer or attempt to extract any source code, except as permitted by law or with our written consent.

You retain full ownership of all data, text, invoice content, client information, and other materials you submit to or create through Voice Invoice ("Your Content").

By using the Service, you grant us a limited, non-exclusive, royalty-free licence to use, process, store, and transmit Your Content solely for the purpose of providing and improving the Service. This licence ends when you delete Your Content or close your account, except where we are required by law to retain certain data.

You are responsible for ensuring that Your Content does not infringe the intellectual property or other rights of any third party, and that it complies with all applicable laws.

We do not claim ownership of Your Content. We will not use Your Content for advertising or share it with third parties except as necessary to provide the Service (for example, syncing invoices to your connected accounting platform).

Your privacy matters to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.

We aim to keep Voice Invoice available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted or error-free service. Downtime may occur due to:

• Scheduled maintenance (we will provide reasonable advance notice where possible).
• Unscheduled maintenance or emergency fixes.
• Third-party service outages (including Xero, MYOB, QuickBooks, Stripe, cloud hosting providers, or AI API providers).
• Events beyond our reasonable control (see Force Majeure below).

We are not liable for any loss or damage resulting from Service downtime, to the extent permitted by law.

To the maximum extent permitted by law, Cleer Consulting Pty Ltd, its directors, employees, contractors, and affiliates will not be liable to you for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, revenue, data, business opportunities, or goodwill.
• Damages arising from errors in AI-generated invoice content that you approved or sent.
• Damages arising from the unavailability, malfunction, or changes to third-party services (including Xero, MYOB, QuickBooks, and Stripe).
• Damages arising from unauthorised access to your account caused by your failure to keep your credentials secure.

Where our liability cannot be excluded by law (including under the Australian Consumer Law), our total aggregate liability to you for any claim arising out of or in connection with these Terms or the Service is limited to the greater of:

• The total amount you paid us in the 12 months immediately preceding the event giving rise to the claim; or
• A$100.

This limitation of liability does not apply to any liability that cannot be excluded or limited under the Australian Consumer Law or other applicable legislation.

You agree to indemnify, defend, and hold harmless Cleer Consulting Pty Ltd, its directors, employees, and contractors from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service.
• Your breach of these Terms.
• Your violation of any applicable law or regulation, including tax and invoicing laws.
• Invoices you created, approved, or sent using the Service.
• Any dispute between you and your clients relating to invoices created through Voice Invoice.

This indemnification obligation survives the termination of your account and these Terms.

We are continually improving Voice Invoice. We may, at any time and without prior notice unless otherwise stated:

• Add, modify, or remove features.
• Change the AI models or providers used to process your input.
• Update the user interface, workflows, or available integrations.

If we make changes that materially reduce the core functionality of the Service, we will give at least 30 days' notice. In that case, you may cancel your subscription without penalty before the changes take effect.

We reserve the right to discontinue the Service entirely with at least 60 days' written notice. If the Service is discontinued while you have an active paid subscription, we will provide a pro-rata refund for the unused portion of your subscription.

Termination by you

You may close your account at any time by contacting us at luke@cleerconsulting.com or through the account settings in the application. If you have an active Pro subscription, cancellation of your account will also cancel your subscription.

Termination by us

We may suspend or terminate your account at any time if:

• You breach these Terms.
• We are required to do so by law, regulation, or a court order.
• Your ABN is found to be invalid, cancelled, or fraudulent.
• Your account has been inactive for more than 12 consecutive months.
• We reasonably believe your use of the Service is harmful to other users, third parties, or our business.

Where practical, we will give you reasonable notice and an opportunity to remedy any breach before terminating your account. In cases of serious or repeated breach, or where required by law, we may terminate immediately.

Effect of termination

When your account is terminated:

• Your right to use the Service ends immediately.
• We may delete your account data after a reasonable retention period (typically 30 days), unless we are required by law to retain it.
• Sections of these Terms that by their nature should survive termination will continue to apply — including intellectual property, limitation of liability, indemnification, governing law, and dispute resolution.

We are not liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, government actions, internet or telecommunications failures, cyberattacks, power outages, or failures of third-party service providers.

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts of appeal from them, for the purposes of any proceedings arising out of or in connection with these Terms.

If a dispute arises in connection with these Terms or your use of the Service, we encourage you to resolve it informally first by contacting us at luke@cleerconsulting.com.

If the dispute cannot be resolved informally within 30 days, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) in accordance with the ADC Mediation Guidelines. The mediation will take place in Sydney, New South Wales, unless the parties agree otherwise.

If the dispute is not resolved through mediation within 60 days of referral, either party may commence legal proceedings in the courts of New South Wales.

Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

Entire agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Cleer Consulting Pty Ltd with respect to your use of the Service. They supersede all prior agreements, representations, and understandings, whether written or oral.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a successor in connection with a merger, acquisition, restructure, or sale of all or substantially all of our assets, provided the successor agrees to be bound by these Terms.

Notices

We may send notices to you by email to the address associated with your account, or by posting a notice within the Service. Notices sent by email are deemed received on the day they are sent. You may send notices to us at luke@cleerconsulting.com.

No partnership or agency

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Cleer Consulting Pty Ltd.

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), certain guarantees apply to the supply of goods and services that cannot be excluded, restricted, or modified by agreement.

To the extent that the Service is subject to consumer guarantees under the ACL, nothing in these Terms purports to exclude, restrict, or modify those guarantees. Our liability for breach of a consumer guarantee that cannot be excluded is limited, at our option, to:

• Re-supplying the Service or paying the cost of having the Service re-supplied; or
• In the case of a major failure, a refund of any amount paid for the affected Service.